Get ticket
curl -X GET "/api/v1/tickets/example_string?include=example_string" \
-H "Content-Type: application/json" \
-H "Authorization: Bearer YOUR_API_TOKEN (API key (ixk_...))"
import requests
import json
url = "/api/v1/tickets/example_string?include=example_string"
headers = {
"Content-Type": "application/json",
"Authorization": "Bearer YOUR_API_TOKEN (API key (ixk_...))"
}
response = requests.get(url, headers=headers)
print(response.json())
const response = await fetch("/api/v1/tickets/example_string?include=example_string", {
method: "GET",
headers: {
"Content-Type": "application/json",
"Authorization": "Bearer YOUR_API_TOKEN (API key (ixk_...))"
}
});
const data = await response.json();
console.log(data);
package main
import (
"fmt"
"net/http"
)
func main() {
req, err := http.NewRequest("GET", "/api/v1/tickets/example_string?include=example_string", nil)
if err != nil {
panic(err)
}
req.Header.Set("Content-Type", "application/json")
req.Header.Set("Authorization", "Bearer YOUR_API_TOKEN (API key (ixk_...))")
client := &http.Client{}
resp, err := client.Do(req)
if err != nil {
panic(err)
}
defer resp.Body.Close()
fmt.Println("Response Status:", resp.Status)
}
require 'net/http'
require 'json'
uri = URI('/api/v1/tickets/example_string?include=example_string')
http = Net::HTTP.new(uri.host, uri.port)
http.use_ssl = true
request = Net::HTTP::Get.new(uri)
request['Content-Type'] = 'application/json'
request['Authorization'] = 'Bearer YOUR_API_TOKEN (API key (ixk_...))'
response = http.request(request)
puts response.body
{
"data": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"ticket_number": 42,
"subject": "example_string",
"inbox_id": "123e4567-e89b-12d3-a456-426614174000",
"status": "open",
"status_id": "123e4567-e89b-12d3-a456-426614174000",
"status_name": "John Doe",
"status_color": "example_string",
"priority": "low",
"priority_id": "123e4567-e89b-12d3-a456-426614174000",
"priority_name": "John Doe",
"priority_color": "example_string",
"assignee_id": "123e4567-e89b-12d3-a456-426614174000",
"contact_id": "123e4567-e89b-12d3-a456-426614174000",
"remind_at": "2024-12-25T10:00:00Z",
"remind_transition_status_id": "123e4567-e89b-12d3-a456-426614174000",
"created_at": "2024-12-25T10:00:00Z",
"updated_at": "2024-12-25T10:00:00Z",
"custom_fields": {}
}
}
{
"error": "Unauthorized",
"message": "Authentication required. Please provide a valid API token",
"code": 401
}
{
"error": "Forbidden",
"message": "You don't have permission to access this resource",
"code": 403
}
{
"error": "Not Found",
"message": "The requested resource was not found",
"code": 404
}
{
"error": "Too Many Requests",
"message": "Rate limit exceeded. Please try again later",
"code": 429,
"retryAfter": 3600
}
GET
/tickets/{id}GET
Base URLstring
Target server for requests. Edit to use your own host.
Bearer Token (API key (ixk_...))
Bearer Tokenstring
RequiredAPI key from Settings → API. Pass as Authorization: Bearer <key>
API key from Settings → API. Pass as Authorization: Bearer <key>
path
idstring
RequiredUUID or ticket_number
query
includestring
Comma-separated: tags, contact, company, inbox, sla, participants
Request Preview
Response
Response will appear here after sending the request
Authentication
header
Authorizationstring
RequiredBearer token (API key (ixk_...)). API key from Settings → API. Pass as Authorization: Bearer <key>
Path Parameters
idstring
RequiredUUID or ticket_number
Query Parameters
includestring
Comma-separated: tags, contact, company, inbox, sla, participants
Responses
dataobject
Ticket with custom_fields (GET by id, POST create 201, PATCH 200). GET /tickets/{id} may add optional keys when using include= (tags, contact, company, inbox, sla, participants).
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