logo
TicketsGet ticket

Get ticket

curl -X GET "/api/v1/tickets/example_string?include=example_string" \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer YOUR_API_TOKEN (API key (ixk_...))"
{
  "data": {
    "id": "123e4567-e89b-12d3-a456-426614174000",
    "ticket_number": 42,
    "subject": "example_string",
    "inbox_id": "123e4567-e89b-12d3-a456-426614174000",
    "status": "open",
    "status_id": "123e4567-e89b-12d3-a456-426614174000",
    "status_name": "John Doe",
    "status_color": "example_string",
    "priority": "low",
    "priority_id": "123e4567-e89b-12d3-a456-426614174000",
    "priority_name": "John Doe",
    "priority_color": "example_string",
    "assignee_id": "123e4567-e89b-12d3-a456-426614174000",
    "contact_id": "123e4567-e89b-12d3-a456-426614174000",
    "remind_at": "2024-12-25T10:00:00Z",
    "remind_transition_status_id": "123e4567-e89b-12d3-a456-426614174000",
    "created_at": "2024-12-25T10:00:00Z",
    "updated_at": "2024-12-25T10:00:00Z",
    "custom_fields": {}
  }
}
GET
/tickets/{id}
GET
Bearer Token (API key (ixk_...))
Bearer Tokenstring
Required

API key from Settings → API. Pass as Authorization: Bearer <key>

API key from Settings → API. Pass as Authorization: Bearer <key>
path
idstring
Required

UUID or ticket_number

query
includestring

Comma-separated: tags, contact, company, inbox, sla, participants

Request Preview
Response

Response will appear here after sending the request

Authentication

header
Authorizationstring
Required

Bearer token (API key (ixk_...)). API key from Settings → API. Pass as Authorization: Bearer <key>

Path Parameters

idstring
Required

UUID or ticket_number

Query Parameters

includestring

Comma-separated: tags, contact, company, inbox, sla, participants

Responses

dataobject

Ticket with custom_fields (GET by id, POST create 201, PATCH 200). GET /tickets/{id} may add optional keys when using include= (tags, contact, company, inbox, sla, participants).