Bulk ticket actions
Mirrors in-app bulk actions: update_status, assign, add_tags, remove_tags, move_inbox. Bulk delete is not available on the public API. Webhooks fire per affected ticket where applicable (ticket.updated, ticket.status_changed, ticket.closed, ticket.assigned).
curl -X POST "/api/v1/tickets/bulk" \
-H "Content-Type: application/json" \
-H "Authorization: Bearer YOUR_API_TOKEN (API key (ixk_...))"
import requests
import json
url = "/api/v1/tickets/bulk"
headers = {
"Content-Type": "application/json",
"Authorization": "Bearer YOUR_API_TOKEN (API key (ixk_...))"
}
response = requests.post(url, headers=headers)
print(response.json())
const response = await fetch("/api/v1/tickets/bulk", {
method: "POST",
headers: {
"Content-Type": "application/json",
"Authorization": "Bearer YOUR_API_TOKEN (API key (ixk_...))"
}
});
const data = await response.json();
console.log(data);
package main
import (
"fmt"
"net/http"
)
func main() {
req, err := http.NewRequest("POST", "/api/v1/tickets/bulk", nil)
if err != nil {
panic(err)
}
req.Header.Set("Content-Type", "application/json")
req.Header.Set("Authorization", "Bearer YOUR_API_TOKEN (API key (ixk_...))")
client := &http.Client{}
resp, err := client.Do(req)
if err != nil {
panic(err)
}
defer resp.Body.Close()
fmt.Println("Response Status:", resp.Status)
}
require 'net/http'
require 'json'
uri = URI('/api/v1/tickets/bulk')
http = Net::HTTP.new(uri.host, uri.port)
http.use_ssl = true
request = Net::HTTP::Post.new(uri)
request['Content-Type'] = 'application/json'
request['Authorization'] = 'Bearer YOUR_API_TOKEN (API key (ixk_...))'
response = http.request(request)
puts response.body
{
"data": {
"operation": "example_string",
"updated": 42,
"tags_added": 42,
"tags_removed": 42
}
}
{
"error": "Bad Request",
"message": "The request contains invalid parameters or malformed data",
"code": 400,
"details": [
{
"field": "email",
"message": "Invalid email format"
}
]
}
{
"error": "Unauthorized",
"message": "Authentication required. Please provide a valid API token",
"code": 401
}
{
"error": "Forbidden",
"message": "You don't have permission to access this resource",
"code": 403
}
{
"error": "Not Found",
"message": "The requested resource was not found",
"code": 404
}
{
"error": "Too Many Requests",
"message": "Rate limit exceeded. Please try again later",
"code": 429,
"retryAfter": 3600
}
/tickets/bulk
API key from Settings → API. Pass as Authorization: Bearer <key>
The media type of the request body
Request Preview
Response
Response will appear here after sending the request
Authentication
Bearer token (API key (ixk_...)). API key from Settings → API. Pass as Authorization: Bearer <key>
Body
Raw application/json data
Responses
Present for add_tags
Present for remove_tags
Validation error
Problem code unauthorized — missing/invalid Authorization: Bearer, or revoked API key.
Problem code forbidden — workspace has no API access entitlement, or insufficient_scope — read-only API key used for POST/PATCH/DELETE.
Not found (e.g. status_id)
Rate limit exceeded
Last updated 3 weeks ago
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